- General Information
- Tenant Information
- Contractor Information
- Order Information
- Logo Uploading
- Saved Order Information
- Contact Us
Do I have to pay in order to use the Lowe’s Property Manager Portal?
In order to e-mail, print and download a PDF, this is a free service provided to Property Managers by Lowe’s Home Improvement. You are free to use this system as frequently as you like and we welcome feedback. Lowe’s wants to provide you with marketing tools and valuable offers to help you develop stronger relationships with your tenants.
What are you going to do with my personal information?
Lowe’s requires you to enter a profile about yourself. This information is used to build the personalization for the marketing pieces that will be sent to your tenants on your behalf. Lowe’s will not sell or share your personal information with any third parties (see Lowe’s Privacy Policy)
What are you going to do with my Tenant’s personal information?
Lowe’s required you to enter a profile about your tenant so we can send personalized marketing materials on your behalf. Lowe’s WILL NOT market directly to your tenant unless they have visited our store and have made a purchase. Lowe’s will not sell or share your tenant’s personal information with any third parties (see Lowe’s Privacy Policy)
What are you going to do with my Contractor’s personal information?
Lowe’s required you to enter a profile about your contractor so we can send personalized marketing materials on your behalf. Lowe’s WILL NOT market directly to your contractor unless they have visited our store and have made a purchase. Lowe’s will not sell or share your contractor’s personal information with any third parties (see Lowe’s Privacy Policy)
When can my Tenant expect to receive their Lowe’s coupon or rebate offer?
Lowe’s emails each offer within 1 business day of receiving your order.
What if my tenant claims to not have received any Lowe’s offers?
If you have viewed the offer and you see that it has been sent, email Support@LowesPropertyManagers.com
How do I add a new tenant?
To add a new tenant follows these steps:
- Click on the "Add a Tenant" link located on the upper right hand corner of your tenant list.
- From the "Add New Tenant" form, proceed to fill out all required information.
- Press the "Continue" button to complete your submission.
Is there a way to upload my tenant list to this system?
Lowe's Property Management System currently does not support list download from Excel, Top Producer or other database/spreadsheet applications. The site is designed for your current customers and tenants, and requires each entry to be manually entered and the appropriate mailing offer selected for each tenant.
How do I add a new contractor?
To add a new contractor follows these steps:
- Click on the "Add a Contractor" link located on the upper right hand corner of your tenant list.
- From the "Add New Contractor" form, proceed to fill out all required information.
- Press the "Continue" button to complete your submission.
Is there a way to upload my contractor list to this system?
Lowe's Property Management System currently does not support list upload from Excel or other database/spreadsheet applications. The site is designed for your current customers and contractor, and requires each entry to be manually entered and the appropriate mailing offer selected for each contractor.
How do I create an order for my tenant?
- Select a tenant from your tenant list, or create a new tenant to view their "Tenant Profile Page"
- From the "Tenant Profile Page" select the card you would like to send to your tenant.
- Follow the three steps for creating your direct mailer.
- On step 3, please click the submit button in order to process your order.
- PDFs can be printed off immediately. Emails will be sent within 1 business day.
What format should my logo be?
We ask that you upload an image in .jpg/.jpeg format.
Helpful hints for using the logo upload feature
In order to successfully upload your logo to the Lowe's Property Management System, please follow the instructions below.
Your logo should be no larger than 500 KB. The size of your logo can be viewed by right-clicking with your mouse on the image. You will see a menu of options appear, click on "Properties" from the menu. Properties will display the image size. Check to be sure the image is less than 500 KB. If it is larger, you will need to resize it using your personal computer imaging program.
Your logo needs to be saved with an extension that represents an image file. Acceptable image file extensions are .jpg and .jpeg only. Logos sent in a zip file, word file, or PDF file will be denied by the system.
Once you have successfully uploaded your logo, it will be processed and displayed on the site. If your logo is denied due to size or format issues, you will receive a notification email requesting that you reload your image.
Scanned copies of business cards are not accepted. Your logo will be reviewed prior to approval. Lowe’s reserves the right to reject any uploaded logo for any reason.
My logo will not upload, what should I do?
Please check that your logo follows these rules:
- Your logo is a standard jpeg image
- Your logo does not exceed 500 KB in size
- Your logo dimensions do not exceed 800 x 800 pixels.
The size of your logo can be viewed by right-clicking with your mouse on the image. You will see a menu of options appear, click on "Properties" from the menu. Properties will display the image size. If you continue to have difficulties uploading your logo please contact the help desk at Support@LowesPropertyManagers.com.
I have uploaded my logo and I can't see it in the preview. What should I do?
In most cases, when using a scanner to create an image of your logo, the scanner creates an image of the entire scanner bed. When scanning a logo, remember to crop the image so that only your logo is shown. This will prevent white space from over taking your image.
How long may I keep a saved order?
Your order may be saved in our system for 30 days. If you have not submitted your order by the expiration date, your order will be deleted.
How do I cancel my saved order?
To cancel a saved order, simply click on the red X on the far right column of you "Saved Orders" list, found on your dashboard.
Once I cancel a saved order, can I restore it?
Once an order is cancelled, it is permanently removed from record. Please recreate your order and submit it in order for your tenant to receive their offer.
If you have any questions about this program or need further assistance, please contact Lowe’s Customer Care by sending an email to:
Support@LowesPropertyManagers.com
